Installed Services Supervisor

Kempsville Building Materials (A division of Carter Lumber) is currently seeking an Installed Services Supervisor to help lead our Installed Sales division in the Outer Banks of North Carolina. This role requires a hands-on contributor who can sell, estimate, and oversee installation projects from start to finish. You’ll work closely with the Installed Services Manager to ensure projects run smoothly and meet our high standards for quality and service. A strong belief in the mission and goals of the company are necessary to this position.

Requirements:

• Must possess 2 + years of installed sales or related building materials or installation experience.
• Strong knowledge of installation methods, estimating, and process improvements
• Ability to solve problems by using strong judgment in analyzing, troubleshooting, and evaluating the problem.
• Possess excellent organizational, communication and customer service skills.
• Must have a valid driver’s license and a reliable vehicle.

• Identifies and recruits qualified field personnel and subcontractors.
• Ensures all paperwork requirements are met. 
• Ensures that installers are completing work according to the company’s code of conduct. 
• Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.  

• Schedules and coordinates installed services. 
• Works with existing sales force to identify installed sales opportunities and makes installed sales presentations to potential customers.  
• Researches and identifies market opportunities and trends to grow installed sales. 
• Ensures that jobs are completed timely and according to contract. 
• Solves issues in a patient and understanding manner while ensuring the customer is treated with the utmost respect and given the highest quality of workmanship.  

• Ensures Installers are performing their job in a safe manner and that OSHA regulations are being followed.
• Directs and facilitates best practices to ensure safety standards are being met by conducting inspections.

• Ability to direct and train Installers effectively to ensure the guidelines and requirements are being met per regulatory agencies.
• Ensures the Installers have the training needed to install the product safely and efficiently.

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment 
• Short and Long-Term Disability 
• Company-paid life insurance and AD&D 
• Optional supplemental life insurance 
• Company-match 401(k) 
• Vacation time and paid holidays 
• Vendor incentives 
• Room for growth; we promote from within! 
• Military encouraged to apply!