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Customer Service Representative


A Carter Components Customer Service Representative is responsible for visiting Carter Lumber locations and builders to establish a rapport with customers in the community.  Building confidence and increasing sales of the products produced by the Carter Component Plants plays a key role in this position.  Maintains and improves communications, training to store personnel and builder community, and completes take-offs and estimates on jobs for trusses, engineered wood products and wall panels.  A strong belief in the mission and goals of the company are necessary to this position.

Requirements to be Considered for the Position:

  • 3-5 years of proven experience in sales, design and estimating of trusses, engineered wood products and wall panels
  • Strong understanding of construction processes & the interrelationship of structural components
  • Demonstrated ability to increase sales and improve profitability
  • Knowledge of engineering design software
  • Strong verbal and written communication skills, experience in individual or group training is a plus
  • Ability to follow detailed requirements for specification development and paperwork flow
  • Overnight travel
  • Knowledge of Microsoft Office including Outlook, Word, Excel and PowerPoint

Responsibilities of the Position:

Customer Service/Sales 

  • Responsible for maintaining and increasing the sales of trusses, engineered wood products and wall panels made by Carter Component Plants. 
  • Performs take-offs and estimates for these products and ensures that they are ordered and shipped on time. 
  • Works closely with store OSRs to analyze opportunities for value engineering and developing customer good will as well as jobsite support when required. 
  • Provides training to builders and store personnel. enerates purchase orders and ensures the proper items, quantities and costs are entered.​

Relationship Building

  • Attends contractor trade shows and events to promote the Carter Component/Structural Systems group. 
  • Builds a strong reputation for the companies by providing superior service to our customers and the builder community as well as, being recognized by the customers as an asset and business partner.


  • Possess a strong desire for improvement and contextual learning. 
  • Ensures employees at the field level are familiar with the products provided through the Carter Component Plants.  

Benefits Provided (full-time employees):

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Employer-matching 401(k) Plan
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