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Installed Services Manager - Building Materials


This is a great opportunity with a market leading buliding materials supplier to expand our Installed Services Division in the Richmond, VA metro area.

A Kempsville Building Material (a division of Carter Lumber) Installed Services Manager is responsible for overseeing various installation services, repairs and remodeling work performed by installers, both employees and subcontractors.  Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to customer service.  A strong belief in the mission and goals of the company are necessary to this position.


  • Must possess 2 + years of installed services, construction or related building materials or installation experience
  • Strong knowledge of installation methods and process improvements
  • Ability to solve problems by using strong judgment in analyzing, troubleshooting and evaluating the problem
  • Possess excellent organizational, communication and customer service skills
  • Ability to analyze and provide recommendations to solve problems
  • Must have a valid driver’s license and a reliable vehicle


Program Management:

  • Identifies and recruits qualified field personnel and subcontractors.
  • Ensures all paperwork requirements are met. 
  • Ensures that installers are completing work according to the company’s code of conduct. 
  • Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.  

Job Management:

  • Schedules and coordinates installed services. 
  • Works with existing sales force to identify installed services opportunities and makes installed sales presentations to potential customers.  
  • Researches and identifies market opportunities and trends in order to grow installed services. 
  • Ensures that jobs are completed timely and according to contract. 
  • Solves issues in a patient and understanding manner while ensuring the customer is treated with the utmost respect and given the highest quality of workmanship.  


  • Ensures Installers are performing their job in a safe manner and that OSHA regulations are being followed.
  • Directs and facilitates best practices to ensure safety standards are being met by conducting inspections.

Knowledge & Training:

  • Ability to direct and train Installers effectively to ensure the guidelines and requirements are being met per regulatory agencies.
  • Ensures the Installer has the training needed to install the product safely and efficiently.

Benefits Provided (full-time employees):

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Employer-matching 401(k) Plan
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